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Legal
What OWN THE WEEK CO LLC collects when you contact us or use this site, how we use it, and how long we keep it.
We collect what you send us when you make an inquiry or correspond with us. This typically includes:
Our hosting provider records standard server request logs, which may include your IP address, browser user agent, the page requested, and the time of the request. Web fonts on this site are served by Google Fonts, and requesting them discloses your IP address to Google.
We use personal information only to:
We do not sell personal information. We do not share it with third parties for their own marketing, and we do not use it for automated decision-making.
We send SMS or text messages only to people who have given prior express consent, and only about what they agreed to. Our inquiry form has two separate text-message boxes. Both are optional and unticked by default, and ticking one is not consent to the other:
You can also ask us in writing to correspond by text. Consent to receive text messages is not a condition of any purchase or of any service we provide. If you make an inquiry without ticking the inquiry box, we do not text you about it.
With the inquiry box ticked: one confirmation that your inquiry arrived, and your concierge’s replies about it. With the booked-programme box ticked: arrival, transport and schedule details, confirmations, and time-sensitive updates while your week is in progress. We do not send marketing by text.
Message frequency varies. An inquiry confirmation is a single message; after it, your concierge texts to reply to you. For a booked programme we send messages as needed to coordinate it, so volume depends on the complexity of your arrangement and rises in the days around your week. We do not send recurring marketing campaigns by text.
You can cancel text messages at any time by replying STOP to any message from us. After you send STOP, we will send one confirmation that you have been unsubscribed, and you will receive no further text messages from us. To resume, reply START or contact us to opt in again.
Reply HELP to any message for assistance, or email concierge@owntheweek.com. A reply of HELP returns our company name and contact details.
Message and data rates may apply. Rates are set by your mobile carrier and are your responsibility. Carriers are not liable for delayed or undelivered messages. Delivery is not guaranteed and can be affected by your carrier, device, and network coverage.
The inquiry box on our inquiry form reads: “I agree to receive text messages from Own The Week Co about this inquiry, including a confirmation that it arrived and replies from my concierge. Consent is not a condition of purchase. Message frequency varies. Message and data rates may apply. Reply STOP to unsubscribe or HELP for help. See our Privacy Policy and Terms.” The booked-programme box reads: “I agree to receive text messages from Own The Week Co about my booked programme, including arrival, transport and schedule details. Message frequency varies. Message and data rates may apply. Reply STOP to unsubscribe or HELP for help. See our Privacy Policy and Terms.” Each is unticked by default, and submitting the form without ticking either is fine.
No mobile information will be sold or shared with third parties or affiliates for marketing or promotional purposes. Mobile opt-in data and consent are never shared with third parties, except with the messaging providers and subcontractors that help us deliver the messages you have asked for.
We disclose personal information only to:
We keep personal information only as long as it serves the purpose it was collected for:
We may keep information longer where a law, an unresolved dispute, or an active claim requires it. When a retention period ends, we delete the information or irreversibly anonymise it.
You may ask us to provide a copy of the personal information we hold about you, correct it if it is wrong, delete it, or restrict how we use it. To make a request, email concierge@owntheweek.com. We will respond within the time allowed by applicable law. Depending on where you live, you may also have the right to complain to your data protection authority.
We use reasonable administrative and technical measures to protect personal information, including encrypted transport and access limited to those who need it. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.
This site is not directed at children under 16, and we do not knowingly collect their personal information other than the details a booking guest provides about members of their own party. If you believe a child has provided us information directly, contact us and we will delete it.
We may update this policy from time to time. The date at the top of this page shows when it last changed. Material changes to how we use personal information will be communicated to affected individuals where required.