Privacy Policy

We collect what you send us when you make an enquiry or correspond with us. This typically includes:

• Your name and the names of others in your party
• Email address, postal address, and telephone or mobile number
• The dates, party size, and preferences relevant to an enquiry
• Dietary requirements, accessibility needs, and similar details you choose to share so that we can arrange a week
• Any other information contained in messages you send us

Our hosting provider records standard server request logs, which may include your IP address, browser user agent, the page requested, and the time of the request. Web fonts on this site are served by Google Fonts, and requesting them discloses your IP address to Google.

We use personal information only to:

• Respond to your enquiry and correspond with you about it
• Arrange, confirm, and deliver an experience you have booked
• Coordinate with the suppliers required to deliver it, on a need-to-know basis
• Keep records required for accounting, tax, and insurance purposes
• Comply with legal obligations and enforce our agreements

We do not sell personal information. We do not share it with third parties for their own marketing, and we do not use it for automated decision-making.

We send SMS or text messages only to individuals who have given prior express consent — for example, by providing a mobile number in an enquiry and agreeing to be contacted by text, or by asking us to correspond that way. Consent to receive text messages is not a condition of any purchase or of any service we provide.

We disclose personal information only to:

• Suppliers and partners engaged to deliver a booked experience, limited to what each needs to perform its part
• Service providers that host this site, handle email, process messaging, or process payments on our behalf under contract
• Professional advisers such as accountants, insurers, and lawyers
• Authorities where disclosure is required by law, court order, or to establish or defend legal claims

We keep personal information only as long as it serves the purpose it was collected for:

• Enquiries that do not lead to a booking are retained for up to 24 months, then deleted.
• Booking and guest records are retained for the duration of the arrangement and for 7 years afterwards, to meet accounting, tax, and insurance requirements.
• Mobile opt-in and opt-out records are retained for as long as we operate a messaging programme and for at least 4 years after your last message, because we are required to evidence consent and honour opt-outs.
• Server request logs are retained on a short rolling basis by our hosting provider.

We may keep information longer where a law, an unresolved dispute, or an active claim requires it. When a retention period ends, we delete the information or irreversibly anonymise it.

You may ask us to provide a copy of the personal information we hold about you, correct it if it is wrong, delete it, or restrict how we use it. To make a request, email hello@owntheweek.com. We will respond within the time allowed by applicable law. Depending on where you live, you may also have the right to complain to your data protection authority.

We use reasonable administrative and technical measures to protect personal information, including encrypted transport and access limited to those who need it. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

This site is not directed at children under 16, and we do not knowingly collect their personal information other than the details a booking guest provides about members of their own party. If you believe a child has provided us information directly, contact us and we will delete it.

We may update this policy from time to time. The date at the top of this page shows when it last changed. Material changes to how we use personal information will be communicated to affected individuals where required.